Customer Success Associate
- Employment type
- Full-time
- Department
- Support
- Location
- Remote (Nigeria-based preferred)
- Experience needed
- Entry level — no experience required
- Remuneration
- Discussed at interview
About the role
Most sellers who leave a platform do so quietly, in their first two weeks, because something confused them and nobody noticed. This role exists to stop that.
WHAT YOU'LL DO
• Onboard new sellers and get them to their first sale
• Answer support tickets and live chat clearly and quickly
• Spot the sellers who signed up and then went quiet, and reach out before they're gone
• Write the Help Center articles for whatever you get asked most
• Feed recurring problems back to the product team with real examples
What we're looking for
• Clear, patient written English
• Experience in customer support or success
• Genuinely willing to explain the same thing again to someone who needs it
• Comfortable learning a product deeply enough to teach it
NICE TO HAVE
• Experience with e-commerce sellers or creators
• A second Nigerian language
How to apply
Send your CV and, in a short paragraph, explain something you know well to someone who knows nothing about it.
Apply for this role
Include a cover letter and your CV/résumé.